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Directed vs Customized EHR Implementations: New White Paper Features Strategies To Achieve EHR Implementation Success

GETTYSBURG, Pa. (November 24, 2019) — Many provider organizations are finding themselves disappointed and frustrated when it comes to implementing an electronic health record (EHR) system because they realize that a poorly thought out EHR implementation could be a disaster for their organization. Not only can it be costly, but if the software selected does not have the features and functionality that align with their practice requirements, or the implementation is not conducted as planned and expected, it could harm or altogether halt the delivery of quality services to those served.

There are two major types of EHR implementations, directed and customized, which are both very different and similar at the same time. When selecting the right technology, it’s also crucial to determine the appropriate implementation strategy to ensure a smooth implementation and utilization of the system. Throughout this white paper, readers will discuss what exactly a directed and customized implementation entails, as well as the pros and cons to each. Once a firm understanding of the implementation types is established, readers uncover the 6 key steps to a successful implementation. These steps outline how an implementation should be conducted, no matter the type, and how to leverage your current and future technology for competitive advantage.

This white paper will also feature a firsthand case study from Wesley Family Services, a regional human services organization in Pennsylvania, detailing how a directed implementation helped navigate and provided the framework for its recent merger and EHR implementation success. Wesley Family Services had a unique EHR implementation involving two systems after the merger was complete. By utilizing a combination of a directed implementation and customized implementation, they were able to successfully deploy their EHR system across the entire organization. Read all about the Wesley Family Services implementation and tips from their Chief Information Officer, Larry Trenga.

Download this white paper, Directed vs Customized EHR Implementations: The Right Mix Of People, Processes, & Technology To Achieve EHR Implementation Success, available free courtesy of Credible Behavioral Health Software, and to learn more about EHR implementation strategies for success, visit:

About Credible Behavioral Health Software

Relying on more than 18 years of partner feedback, innovations, and improvements, Credible is committed to improving the quality of care and lives in behavioral health for clients, families, providers, and management. A market leader in Behavioral Health Enterprise Software, Credible has partnered with over 435 Partner Agencies in 36 states. We provide secure, proven, easy-to-use software for clinic, community, residential, and mobile care providers.

Credible provides Behavioral Healthcare Enterprise software to the growing US Behavioral Health (Mental Health and Substance Abuse) market. A leading SaaS vendor, Credible’s Behavioral Health Electronic Health Record (EHR) is HIPAA compliant, Meaningful Use Stage 3 certified, and processing annually over $4,000,000,000 in Medicaid, Medicare, and insurance claims. Credible’s current functionality includes fully integrated clinical, scheduling, employee management, primary care, treatment planning, security, ePrescribing, eLabs, inpatient, mobile, reporting, and billing modules. Marketed as secure, proven, easy-to-use software for clinic, community, residential, and mobile care providers, Credible leads the industry in innovation and service. Learn more at


OPEN MINDS is an award-winning information source, executive education provider, and business solutions firm specializing in the domains of health and human services serving consumers with chronic conditions and complex support needs. For thirty years, we’ve been pioneers for change – helping organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies and regulations.

OPEN MINDS is powered by a national team of experienced executives and subject matter experts with specific expertise and experience in nine key market areas – mental health, addictions, chronic conditions, autism and intellectual/developmental disabilities, long-term care, children’s services, social services, juvenile justice, and corrections health care. Our mission is to improve the quality of care for consumers with complex support needs by improving the effectiveness of those serving them – provider organizations, payer and insurance organizations, government agencies, pharmaceutical organizations, and technology firms. Learn more at

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